Who pays for the Customs Duties and VAT tax?
All customers will need to pay for any customs duties and VAT tax themselves. We will be responsible for shipping the product to your address.
However, if the package is held by your customs due to duties and VAT tax requirements, you will need to pay for those additional costs.
Can I cancel my Pre-Order?
We think you will love the Vgowatch. But you can cancel the order and get a full refund any time before shipment. The product is likely to change before its release as we consider input from early adopters and continue to develop the technology.
You will have a 30-day evaluation period where you may return the product if you find the final form unsatisfactory. If you choose to return the product, you will be responsible for shipping fees.
What cellular networks work with Vgowatch?
Vgowatch is compatible with all GSM and WCDMA networks, which means that it will work with almost any mobile operator worldwide. You can contact us at any time to find out more about network compatibility.
Which languages do Vgowatch and Vgowatch App support ?
Currently Vgowatch and Vgowatch App supports English, French, Spanish, and Portuguese.
We expect to support more languages by the end of 2017.
How does Vgowatch track my kid’s fitness level?
Vgowatch comes with a built-in accelerometer to track your child’s steps taken, calorie burned, and distance travelled.
Apart from this the built-in Paladin chipset would keep you posted on the multiple health aspects. The UV sensor will also provide you information regarding the daily intake of Vitamin D and the risk of sunburn.
What are Vgowatch tech specs?
GPS/Gailileo/GSM/WiFi for position accuracy.
9 Axis Accelerometer with E-compass and Paladin Sensor.
5 Mega pixels Camera inbuilt memory of storing upto 1000’s of pictures.
Will Vgowatch work with my phone or device?
Yes, Vgowatch works with iOS and Android based devices. We are not supporting tablets right now.
We will provide a web login interface which can be used to access certain administrative features.
What should I do if I lose my phone?
To protect your child’s safety, you can log in to your account through another smartphone with the Vgowatch app and temporarily transfer account administrator access to another family member. We strongly suggest that you contact us at email@example.com for further assistance.
Will Vgowatch work outside United States ?
Yes! Vgowatch will work anywhere that a smartphone would work, as long as you have a data plan and/or a cell phone signal (some features, like location tracking doesn’t need network connectivity)
We are currently taking orders worldwide, but Vgowatch will ship to the US first, and then internationally later. Vgowatch may not work in all countries or with all cell phone networks.
How does the referral program work?
When you place an order for Vgowatch, you’ll get your own referral link.
Any time someone orders a Vgowwatch through that link, you’ll get $ 9.90 back when we launch. You can earn $9.9 back up to 10 times. This means that if you refer 10 friends and they order through your link then your Vgowatch is free!
Some rules and restrictions apply.
What’s your warranty policy?
Vgowatch’s consumer products are warranted to be free from defects in materials or workmanship, for one year from the date it is shipped.
Within this period, Vgowatch will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer take responsibility for any shipping costs.
This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) damages to consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Vgowatch; (v) damage to a product that has been modified or altered without the written permission of Vgowatch; or (vi) damage to a product that has been connected to power and/or data cables that are not supplied by Vgowatch.
In addition, Vgowatch reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.
How do I interact with Vgowatch ?
During daily routine, the Vgowatch can be controlled using touch controls and voice commands. You can configure the settings through the iOS and Android app on your phone.
How do I charge Vgowatch? and what is Protection Case ?.
Vgowatch is wireless charging device. The basic packaging will come with wireless charging. We will also provide a charging dock with built-in battery for upto 5 times charging and 10 days of standby times.